Refunds & Returns Policy

We want you to be happy with your purchase. If you are not satisfied, our Refunds & Returns Policy explains your rights and how to return items.

Returns

• You may return most items within 30 days of receiving your order.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards or downloadable digital products.

• Personalised name badges.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• If approved, your refund will be processed to your original payment method within 10 business days.

• Shipping costs are non-refundable, unless the return is due to a faulty or incorrect item.

Exchanges

• If you need to exchange an item (e.g., different size/colour), please contact us at merchandise@mx5club.co.nz.

• Exchanges are subject to stock availability.

Damaged or Faulty Items

• If you receive a damaged or faulty product, please contact us within 7 days of delivery.

• We will arrange a replacement or refund, including shipping costs.

Return Shipping

• You will be responsible for paying for your own return shipping costs, unless the product is faulty or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Contact Us

For questions about returns and refunds, please contact us at:
merchandise@mx5club.co.nz